Shipping policy
At Betterwalls, we aim to make your shopping experience as simple and transparent as possible. That is why we offer free worldwide shipping on every order.
Free worldwide shipping – with no minimum order value.
No additional customs duties or import charges. We cover all applicable customs duties, import fees and import taxes for international deliveries. You will not be required to pay any additional customs or import charges upon delivery.
1. Processing and Production Time
Our photo wallpapers are individually manufactured according to your requested dimensions.
Processing and production usually take 2–3 business days after your order has been received and confirmed.
Once your order has been produced and is ready for shipment, we hand it over to our shipping partner.
Weekends and public holidays may extend the processing time accordingly.
2. Delivery Times
After production has been completed, the following estimated shipping transit times apply:
- Europe: 1–2 business days
- Rest of the world: 3–4 business days
These estimates refer to shipping transit times after processing and production have been completed.
Estimated total delivery time from order placement:
- Europe: approximately 3–5 business days
- Rest of the world: approximately 5–7 business days
Actual delivery times may vary depending on the destination, shipping carrier, public holidays or unforeseen circumstances.
3. Shipping Carriers
To ensure fast and reliable delivery, we work with the following shipping providers:
- DHL
- DHL Express
- DPD
The shipping carrier is selected based on the destination country, parcel size and logistical requirements.
4. Order Tracking
All orders are shipped with tracking.
As soon as your order has left our shipping facility, you will automatically receive a shipping confirmation by email. This email includes your tracking number and a link to track your shipment.
You can use this information to check the current delivery status of your order online at any time.
Please note that it may take several hours after receiving your shipping confirmation for the first tracking updates to become available through the shipping carrier.
5. Shipping Delays
We make every effort to process and ship all orders within the stated timeframes.
Occasionally, delays may occur due to high order volumes, unforeseen production circumstances, logistical issues or delays experienced by shipping carriers.
If we become aware of a significant delay, we will proactively inform you by email as soon as possible.
Our customer service team will assist you with any questions regarding your delivery status and help find an appropriate solution. Your statutory rights in the event of delivery delays remain unaffected.
6. Failed Deliveries and Address Issues
Please ensure that the shipping address provided during checkout is complete and accurate.
If delivery is unsuccessful, for example due to an incomplete address or because the parcel could not be delivered, we will generally be notified by the shipping carrier.
We will then contact you to coordinate another delivery attempt or find a suitable alternative solution.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible at support@betterwalls.com.
We will do our best to correct the information before shipment, provided this is still possible.
7. Customs Duties, Import Taxes and International Shipping
At Betterwalls, there are no hidden import costs.
Depending on the destination country, international shipments may be subject to customs duties, import VAT or other import charges.
All such costs are fully covered by Betterwalls. You will not be required to pay any additional customs duties or import taxes upon delivery.
We take care of the relevant requirements and costs as part of the shipping process.
If you unexpectedly receive a request to pay customs duties or import charges related to your order, please contact our customer service team at support@betterwalls.com before making any payment.
8. Damaged or Lost Shipments
If your order is damaged during transit or does not arrive, please contact us at support@betterwalls.com.
Please provide your order number and a brief description of the issue. In cases of shipping damage, photographs of the packaging and affected products are helpful.
We will investigate the matter together with the shipping carrier and arrange an appropriate solution.
For valid damage claims, we generally provide a replacement shipment free of charge. Your statutory rights remain unaffected.
9. Shipping Enquiries and Contact
If you have any questions regarding your order, delivery or shipment tracking, please feel free to contact us.
Vision Consulting AG
Betterwalls
Bächausstrasse 61
CH-8806 Bäch SZ
Switzerland
Email: support@betterwalls.com
Website: https://betterwalls.com